You can return your order and place a new order. Read more about our return policy here .

Shipping is free in the Netherlands and Belgium. Are you ordering from another country? Please contact our customer service via order@dyreskinn.nl

Return shipping costs will not be refunded.

Yes, as soon as we post your order, you will receive a track and trace code by email.

We will send your package as soon as possible. You can expect your order within 3 working days.

If we have not yet shipped your package, we can still make changes. Please contact our customer service via order@dyreskinn.nl. If your package is already on its way, this is unfortunately no longer possible. If you have received the order, you can return it.

We have a warranty period of 12 months. This applies to the breaking or tearing of the leather in the middle of the rug. Wear and tear and loss of wool/hair are not included.